Cancellation policy

Subscription Policy

Some products may be available as subscriptions. This policy explains how subscriptions can be managed or canceled.

Subscriptions

When you purchase a subscription, you authorize recurring deliveries and charges based on the delivery frequency selected at checkout.

Your payment information will be stored securely by Shopify, and you will be charged automatically for each scheduled subscription order unless eligible changes are made before the order is processed.

Subscription discounts cannot be combined with other coupon codes or promotional discounts unless otherwise stated.

You may manage your subscription through your customer account at account.atlasanimalhealth.com. Available options include:

• Updating your payment information or shipping address
• Skipping an upcoming order
• Pausing or resuming your subscription
• Canceling future subscription orders

To prevent the next automatic charge and shipment, cancellations and other applicable subscription changes must be completed at least seven days before the next scheduled subscription order date.

Canceling a subscription stops future subscription orders. It does not cancel, refund, or stop an order that has already been processed or charged. Any such order will continue to be fulfilled and shipped as scheduled.

Due to the consumable nature of our products, we do not accept returns or provide refunds. Please review our Refund Policy for additional information.