Return & Refund Policy

Because our products are consumable animal wellness products, all sales are final once an order has shipped. For safety and quality-control reasons, we do not accept returns or exchanges, including returns for opened, used, or unwanted product.

Please review your order carefully before completing checkout.

Damages, Incorrect Items, or Order Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery so we can review the issue.

To help us evaluate the issue, please include your order number and photos of the product, packaging, and shipping box when applicable.

If the issue is approved, we may offer a replacement, store credit, or refund to the original payment method, depending on the circumstances.

Shipping and Delivery

Once an order has been transferred to the shipping carrier and tracking information has been provided, Atlas Animal Health is not responsible for carrier delays, lost packages, stolen packages, misdelivered packages, or packages marked as delivered by the carrier.

Customers are responsible for contacting the shipping carrier directly to resolve delivery issues.

Please make sure your shipping address is accurate before placing your order. Atlas Animal Health is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Non-Returnable Items

Because our products are consumable animal wellness products, we do not accept returns on any shipped product.

This includes, but is not limited to:

Opened products
Used products
Unwanted products
Products ordered by mistake
Products purchased during a sale or promotion
Products shipped to an incorrect address provided by the customer

Exchanges

We do not offer exchanges. Please review your order carefully before purchasing.

Refunds

Refunds are only considered in limited circumstances, such as damaged items, defective items, incorrect items, or other approved order issues.

Orders may not be canceled once placed. If we are unable to fulfill or ship your order, we will contact you regarding next steps.

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.

Shipping charges are non-refundable unless the issue was caused by an error on our part.

Questions

For questions about this policy or an order issue, contact us at:

Atlas Animal Health
11590 Windham Parkman RD
Garrettsville, OH 44231
Email: info@atlasanimalhealth.com
Phone: (330) 553-8679